FAQ

Welcome to our FAQ section! Here, you’ll find answers to some of the most common questions about shopping with Take Care Of Your Distress Now. If you can't find what you're looking for, don’t hesitate to get in touch with us!

1. How do I place an order?

Placing an order is easy! Simply browse our collection, select the items you want, and click Add to Cart. Once you’re ready to check out, go to your cart, review your order, and proceed to checkout. You'll be prompted to enter your shipping and payment details to complete your purchase.

2. Do you ship internationally?

Yes, we offer international shipping. We ship to many countries around the world, and we offer free shipping on orders over €100! To see if we ship to your country, please check the Shipping Information section at checkout.

3. How long does shipping take?

  • UK & US Delivery: 1-3 business days

  • Worldwide Delivery: 2-8 business days

Please note that shipping times may vary due to customs, weather conditions, or other factors beyond our control.

4. Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track the status of your package.

For security purposes, some packages may be equipped with GPS tracking devices to ensure safe delivery.

5. How can I return an item?

We have a 30-day return policy. To start a return, please contact us at Contact@toydn.com. Items must be in their original condition with labels and packaging. For more information, please check our Return & Refund Policy page.

6. What products are non-returnable?

For hygiene and safety reasons, certain items cannot be returned, including:

  • IPL hair removal devices

  • Epilators

  • Electric razors

  • Skincare and beauty devices (if opened or used)

For a full list, please refer to our Return Policy page.

7. Can I cancel or modify my order?

Once an order is placed and confirmed, it cannot be modified or canceled. However, if you wish to return an item, you can initiate a return within 30 days after receiving your order.

8. How do I know if an item is in stock?

All items displayed on our website are available for purchase unless otherwise specified. If an item is out of stock, it will be clearly marked as “Out of Stock.” You can sign up to receive a notification when the item becomes available again.

9. Do you offer gift cards?

Currently, we do not offer gift cards. We’re working on this feature, so stay tuned for future updates!

10. What should I do if I receive a damaged or incorrect item?

We’re sorry if something went wrong with your order! Please contact us at contact@beautyolahd.shop with your order details, and we’ll help resolve the issue as quickly as possible.

11. How do I know my personal information is safe?

Your privacy is important to us! We use SSL encryption and secure payment gateways to protect your personal and payment information. For more details, please read our Privacy Policy.

12. How can I get in touch with customer support?

You can reach our customer service team by:

  • Email: Contact@toydn.com

  • Phone: +1 (559) 634 67 50

  • Or visit our Contact Us page for more ways to get in touch!

13. Do you offer discounts or promotions?

Yes! We occasionally offer special promotions and discounts to our customers. To stay updated, subscribe to our newsletter or follow us on social media for the latest deals.

14. Can I change my delivery address after placing an order?

If you need to change your delivery address, please contact us immediately at Contact@toydn.com. If your order has already been dispatched, we may not be able to modify the address.